Get in touch with Free App Dev Studio
Free App Dev Studio is a small, independent team, and every message that comes through our inbox is read by one of us personally — not sorted by a bot, not filtered by a support queue, and not answered by a script. Whether you have run into a bug in Free Receipt Scanner, want a feature added to Free Note Scanner, have a question about how your data is (or rather, is not) collected, or simply want to say hello and tell us what you think, we genuinely want to hear from you. Below you will find the best way to reach us, what to expect once you do, and a few pointers that will help us help you faster.
Email us directly [email protected]Why email is the best way to reach us
We are deliberately a small team, and we have chosen not to run a live chat widget, a phone line, or a ticketing portal that asks you to create yet another account just to ask a question. That would go against everything Free App Dev Studio stands for: we build apps that avoid collecting unnecessary information about the people who use them, and we try to hold our own contact process to the same standard. Email keeps things simple for both of us. You write to us in your own words, at whatever length you like, whenever it is convenient for you, and we reply the same way — as people, not as a canned response generated from a script. There is no form to fill out, no drop-down menu of categories to choose from, and no waiting on hold. You simply write to [email protected] and your message lands directly in front of the person who can actually do something about it.
This also means we can give every message the attention it deserves. Because we are not juggling a huge volume of automated tickets, we can actually read what you wrote, think about it, and reply with something useful rather than a generic troubleshooting article. If your issue needs a longer conversation, we are happy to go back and forth over email for as long as it takes to sort things out.
What you can contact us about
There is no such thing as too small a reason to write in. Here are some of the most common reasons people get in touch, though this list is far from exhaustive — if something is on your mind, we would rather hear about it than have you wonder whether it is worth mentioning.
Bugs and crashes
Tell us what happened, what device and Android version you were using, and what you expected to happen instead.
Feature requests
If Free Receipt Scanner or Free Note Scanner is missing something you need, describe how you would use it and we will consider it for a future update.
Privacy questions
Ask us exactly what data an app touches, where it goes (nowhere, usually), and how our offline-first approach actually works under the hood.
General feedback
Liked something, hated something, or just want to tell us how the app fits into your day? We read every word.
Press and partnerships
Working on an article, a roundup, or a collaboration idea? Send the details and a good time frame and we will follow up.
Anything else
If it does not fit neatly into a category above, write it anyway. We would rather sort it out than have it go unsaid.
What to include, and what happens after you send it
To help us respond as quickly and as usefully as possible, it helps to include a little context up front: which app you are writing about, roughly what device and operating system version you are using if the message is about a bug, and a short description of what you were trying to do when things did not go as planned. None of this is required — we would still much rather get a short, informal message than no message at all — but the more we know up front, the fewer back-and-forth emails it usually takes to sort things out.
- We aim to reply within one to two business days. We are a small team, so during busy stretches it may take a little longer, but every message gets a real reply, not an autoresponder.
- Your email address is only ever used to reply to you. We do not add it to a mailing list, share it with anyone else, or use it for anything beyond the conversation you started.
- Bug reports often turn into fixes. If you report something that turns out to be a genuine issue, we will usually let you know once it has been addressed in an update.
- There is no such thing as a silly question. If something about how an app works is unclear, that usually means the app or its description needs to be clearer, and we would rather know.
Ready to write to us?
One email is all it takes. We look forward to hearing from you.
Email [email protected]